Legal preview
apvanta Terms of Service
Effective date: [DATE]
These Terms of Service ("Terms") govern access to and use of the apvanta platform, websites, applications, APIs, streaming tools, recording tools, event hosting features, and related services (collectively, the "Service"). The Service is provided by [LEGAL ENTITY: confirm exact Apvanta legal entity] ("Company," "we," "us," or "our").
By creating an account, purchasing a plan, hosting an event, streaming content, uploading content, attending a gated event, or otherwise using the Service, you agree to these Terms. If you use the Service on behalf of a company or other organization, you represent that you have authority to bind that organization.
1. Who these Terms cover
"Customer" means the person or organization that creates an account, purchases a plan, creates an event, uploads content, or otherwise controls use of the Service.
"Authorized Users" means Customer's employees, contractors, administrators, presenters, moderators, guests, attendees, viewers, and other users who access the Service under Customer's account or event.
"End Users" means viewers, attendees, participants, and other people who access an event, stream, recording, replay, or interactive feature made available through the Service.
Customer is responsible for all activity under its account and for Authorized Users' and End Users' use of Customer-controlled events, content, and interactive features.
2. Accounts and eligibility
You must provide accurate account, billing, and contact information and keep it current. You are responsible for securing account credentials and promptly notifying us of suspected unauthorized access.
The Service is available to both business customers and individual consumers. If you are under 18, you may use the Service only with the involvement and consent of a parent or legal guardian. The Service is not directed to children under 13, and Customers may not knowingly collect personal information from children under 13 through the Service unless they have all legally required parental consents and have entered into any required written terms with us.
We may suspend or terminate accounts that provide false information, create security risk, violate these Terms, or use the Service unlawfully.
3. Trials, plans, payment, taxes, and renewal
Trial plans, paid plans, usage charges, add-ons, overages, and other fees are shown at signup, checkout, in an order form, or in the account billing area. Payments are processed through Stripe or another payment processor we identify.
If we offer a free trial, trial limits, trial length, conversion terms, cancellation deadline, and any post-trial charges must be disclosed before collecting billing information or activating an automatically converting paid subscription. Trial features and limits may differ from paid plans.
By purchasing a paid plan, you authorize us and our payment processor to charge your payment method for applicable fees, taxes, and renewal charges. Fees are exclusive of taxes unless stated otherwise. Customer is responsible for sales, use, VAT, GST, withholding, and similar taxes, except taxes based on our net income.
If a trial converts to a paid plan or a plan renews automatically, we will disclose the material trial, renewal, price, cadence, cancellation, and deadline terms before purchase or conversion consent. You may cancel renewal through the account billing area or by contacting [SUPPORT EMAIL]. Cancellation prevents future renewal charges but does not automatically refund previously paid fees unless a refund is required by law or expressly stated in a written refund policy.
If payment fails, we may retry the charge, request updated payment information, limit account functionality, suspend access, or terminate the account after notice where legally required.
4. Public events and gated/private events
The Service supports both public events and gated/private events.
Public events are designed for anonymous viewing. Public event viewers should not be required to create viewer identities, and public events may not use interactive features such as chat, attendee identity, Q&A, polling, breakout rooms, or other tools that identify or solicit personal participation from viewers.
Gated/private events may use interactive features when Customer enables them. Customer is responsible for providing any legally required notices and obtaining any required consents for attendee registration, identity, participation, chat, questions, recordings, analytics, and communications.
Customer must not configure an event in a way that misleads viewers about whether the event is public, private, recorded, interactive, moderated, or anonymous.
5. Customer content
"Customer Content" means live streams, uploaded videos, recordings, audio, images, text, captions, metadata, chat messages, Q&A, polls, speaker materials, branding, event pages, and other content submitted to, transmitted through, or hosted on the Service by or for Customer.
Customer retains ownership of Customer Content. Customer grants us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, transcode, encode, package, stream, display, perform, distribute, create technical derivatives of, and otherwise process Customer Content as needed to provide, secure, support, improve, and operate the Service.
Customer represents and warrants that it has all rights, licenses, permissions, releases, and consents needed for Customer Content and for the intended event, stream, recording, replay, and distribution. This includes rights for music, performances, speakers, presenters, attendees, trademarks, copyrighted works, confidential information, and personal information.
We do not claim ownership of Customer Content and are not responsible for Customer's legal clearance of Customer Content.
6. Recording, replay, uploads, and retention
Customer is responsible for deciding whether an event is recorded, whether recordings are published, who can access recordings, and how long recordings remain available, subject to plan limits and Service functionality.
Customer must provide clear notices and obtain required consents before recording speakers, attendees, chat, Q&A, private sessions, or other participant activity. Customer is responsible for complying with recording, wiretap, publicity, privacy, labor, education, healthcare, and other laws that apply to its events.
We may set storage limits, bandwidth limits, file limits, transcoding limits, retention periods, and deletion timelines by plan or policy. We may delete Customer Content after account termination, expiration, nonpayment, or retention-period expiry. We are not a backup service. Customer should keep independent copies of important recordings and uploaded materials.
7. Acceptable use
Customer and Authorized Users must comply with the Acceptable Use Policy. Customer may not use the Service for unlawful, infringing, harmful, abusive, deceptive, exploitative, or security-compromising activity.
We may remove content, disable features, suspend events, interrupt streams, restrict accounts, or terminate access if we reasonably believe content or activity violates these Terms, the Acceptable Use Policy, law, third-party rights, payment processor rules, or platform security requirements.
Live events create real-time risk. We may take immediate action without advance notice where needed to protect people, infrastructure, rights holders, payment processors, service providers, or the public.
8. Moderation and event control
Customer is responsible for moderating Customer's events and interactive features. This includes assigning moderators where appropriate, controlling access, managing chat and Q&A, responding to attendee behavior, and handling reports from viewers or participants.
We may provide moderation, blocking, reporting, access control, or takedown tools, but Customer remains responsible for how it runs its events. We are not obligated to monitor Customer Content or events proactively.
9. Third-party services
The Service may rely on or integrate with third-party services, including cloud hosting, content delivery, payment processing, identity, analytics, communications, video infrastructure, AI services, and interactive streaming services. Examples may include AWS, Stripe, LiveKit, and other subprocessors listed in our Subprocessor List.
Third-party services may be subject to their own terms, availability, security practices, and limitations. We are not responsible for third-party outages, changes, data handling, or failures outside our reasonable control.
10. Security and prohibited access
Customer must not attempt to bypass authentication, stream keys, access controls, geographic restrictions, payment controls, storage limits, rate limits, or technical protections. Customer must not test, scan, overload, disrupt, scrape, reverse engineer, or interfere with the Service except as expressly authorized in writing.
Customer must promptly notify us at [SECURITY EMAIL] of suspected credential compromise, unauthorized access, security vulnerability, or misuse involving the Service.
11. Privacy and data protection
Our Privacy Policy explains how we collect, use, disclose, and protect personal information. For business customers processing personal information through the Service, the Data Processing Addendum applies where required by law or incorporated into an order form or account terms.
Customer is responsible for its own privacy notices, consents, legal basis, data subject requests, retention decisions, and event-specific data processing instructions.
12. Copyright and intellectual property complaints
We respect intellectual property rights. Copyright owners may submit takedown notices under the DMCA Policy. We may remove or disable access to allegedly infringing content and may terminate repeat infringers.
Customer must not stream, upload, store, or distribute copyrighted works unless Customer has the necessary rights or a valid legal exception.
13. Company IP and feedback
We and our licensors retain all rights in the Service, software, platform, APIs, designs, workflows, documentation, trademarks, logos, and technology. These Terms do not transfer ownership of our intellectual property.
If you provide suggestions, comments, ideas, or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use them without restriction or compensation.
14. Beta features and AI features
We may offer beta, preview, experimental, AI-assisted, or early-access features. These features may be incomplete, inaccurate, unavailable, or changed without notice. Customer should not rely on beta or AI-assisted features for legal, medical, emergency, safety-critical, or high-risk decisions.
Customer is responsible for reviewing outputs from AI-assisted features before use. AI-assisted features may be provided through third-party services and may be subject to additional terms.
15. Service availability and changes
We will make commercially reasonable efforts to provide the Service, but we do not guarantee uninterrupted, error-free, or loss-free streaming, recording, upload, playback, delivery, chat, analytics, or access.
Streaming quality depends on many factors outside our control, including Customer equipment, encoders, networks, internet service providers, viewer devices, viewer bandwidth, third-party infrastructure, content delivery networks, DNS, payment processors, and cloud providers.
We may update, modify, suspend, or discontinue parts of the Service. For material changes that materially reduce paid plan functionality, we will provide notice where reasonable.
16. Support
Support is provided according to the Service and Support Policy, plan terms, or order form. Unless expressly stated in a separate written agreement, we do not provide guaranteed response times, uptime service credits, production crew services, managed event operations, broadcast engineering, or emergency support.
Customer is responsible for testing event setup, encoder configuration, network readiness, stream keys, access controls, integrations, and event pages before going live.
17. Confidentiality
If the parties exchange non-public information that a reasonable person would understand to be confidential, the receiving party will use it only to perform under these Terms and will protect it using reasonable care. Confidential information does not include information that is public, independently developed, rightfully received from another source, or disclosed with permission.
18. Termination
Customer may cancel or terminate according to the account billing settings, order form, or applicable plan terms. We may suspend or terminate access for breach, nonpayment, security risk, legal risk, suspected fraud, abuse, or discontinuation of the Service.
Upon termination, Customer's right to use the Service ends. We may delete Customer Content and account data after termination according to our retention practices, legal obligations, and backup deletion cycles.
Sections that by their nature should survive termination will survive, including payment obligations, intellectual property, confidentiality, disclaimers, limitations of liability, indemnity, dispute terms, and data deletion/retention provisions.
19. Disclaimers
To the maximum extent permitted by law, the Service is provided "as is" and "as available." We disclaim all warranties, express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, streaming quality, recording success, data preservation, and error-free operation.
Some jurisdictions do not allow certain disclaimers, so some disclaimers may not apply to consumer customers.
20. Limitation of liability
To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, lost audience, lost sponsorship value, lost event income, business interruption, data loss, content loss, or substitute services.
To the maximum extent permitted by law, our total liability for all claims related to the Service will not exceed the greater of: (a) the amounts Customer paid to us for the Service in the three months before the event giving rise to liability; or (b) USD $100.
These limits do not apply where prohibited by law.
21. Indemnity
Customer will defend, indemnify, and hold harmless Company, its affiliates, officers, directors, employees, contractors, service providers, and agents from claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising from or related to: Customer Content; Customer's events; Customer's breach of these Terms; Customer's violation of law; Customer's violation of third-party rights; Customer's failure to obtain required rights, releases, notices, or consents; or use of the Service by Customer, Authorized Users, or End Users.
Consumer customers are responsible for their own conduct to the extent permitted by applicable law.
22. Governing law and disputes
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. The parties consent to exclusive jurisdiction and venue in the state and federal courts located in [COUNTY], California, except that either party may seek injunctive relief in any court of competent jurisdiction.
If you are a consumer, you may have mandatory rights under the laws of your place of residence that cannot be waived.
23. Changes to these Terms
We may update these Terms from time to time. We will post the updated Terms and update the effective date. If changes are material, we will provide additional notice where reasonable. Continued use of the Service after changes become effective means you accept the updated Terms.
24. Contact
Legal notices: [LEGAL EMAIL]
Support: [SUPPORT EMAIL]
Mailing address: [MAILING ADDRESS]